Resident Reviews

I had no knowledge of how to change filter on fridge. Was explained to me perfectly.

Sep 16, 2026

Would be nice if door stops were installed on the outside doors to the apartment building as they are so heavy to hold open when you are on a scooter or bringing in a cart

Judith

Sep 16, 2026

To Andres and TJ Please continue what you’re doing. We appreciate you both so much! Sincerely, Tara

Sep 12, 2026

Satisfied with response

Sep 11, 2026

I went to the portal to submit my request for service. When I put it was an emergency you would think that it would direct you to another screen. One that states if this is a true emergency like no ac, water leak etc…. Please contact this number! I was waiting for a response but didn’t know they don’t check this portal until a work day. I think this needs to change.

Sep 10, 2026

I feel I have gotten the value for the rent I have paid after concessions. I just received a copy of the rent I will be charged if I renew my lease and am not certain staying here is worth that amount. I am evaluating other options.

Judith

Sep 8, 2026

The front office personnel are great.

Sep 5, 2026

Really enjoy the people and staff here. Plus the activities keep you active if you want to participate.

Barbara

Sep 1, 2026

Andres was prompt and friendly, as always!

Aug 27, 2026

I love living here! The entire staff is wonderful! The only thing I’d like to see changed is the cleanliness of the pool.

Georgina

Aug 26, 2026

Rent is based on residents on fixed incomes please keep it so

Elizabeth

Aug 24, 2026

I like the apartment itself but I'm surprised how loud having someone above you makes it not as fun or enjoyable. I had actually had my own condo for a number of years and had people living above me and hardly ever heard them but here maybe because of the wooden floors I hear everything that's going on upstairs and it sounds like the person upstairs stomps everywhere they go plus seems to be constantly moving stuff around and dropping things on the wooden floor. I know it is something you really can't do anything about but I am just surprised on how uncomfortable it is to have to listen to somebody above your constantly so if I decide to be here in the future after my lease is up I would have to get a top floor apartment as I know this is something that you cannot really fix as maybe it's just that I happen to get someone who is very loud above me and what they do and how they move as other than that which is quite a big deal to me anyway. The apartments on either side of me I never hear it's just above me th

Steven

Aug 22, 2026

Friendly, professional and very skilled technician

Aug 22, 2026

I would appreciate it alot 💯 to have an automatic opening door, maybe 2. This make it alot easier to get places in our community. I like the variety of activities that are offered but feel Amberlin could respond more to the needs of the resident that live here.

Donna

Aug 20, 2026

The building is around two years old. There have been some structural issues since we've been here. Intermittent internet, electricity out and the main water line outages. Seems like it's a little early since building for Sparrow to be having these type of issues.

Michelle

Aug 19, 2026

Need more variety of events

Margaret

Aug 17, 2026

Delivery trucks need a specific location away from car parking spaces. The side exit car gate should be both a exit and entrance. The main entrance on 59th Avenue at times is very dangerous.

Raymond

Aug 15, 2026

My request re water issues was being addressed BEFORE I submitted it because I hadn't read my messages and emails. The Ambassadors who came to my door 3x deserve kudos for keeping me updated, as does the staff for their efforts.

Aug 12, 2026

So far, planning on staying. Love it here. Wish mail and parking were better for me.

Diane

Aug 11, 2026

Great guys

Aug 8, 2026

I am so pleased with my small apartment. It suits me perfectly. The staff is so easy to work with and are always friendly and willing to listen and provide help if needed. The same applies to maintenance. Thank you.

Mary

Aug 4, 2026

Amazing staff hard working. And always with a smile.

Susan Jacobson

Aug 4, 2026

Location and plenty of outside amenities. Like the apartment design but would have liked to see handicap bars in the shower, tub and toilets

Patricia

Jul 24, 2026

Your managers are well qualified with every question I asked, they took their time answering all my questions, they even introduced me to other residents that were just walking around or by us. The grounds were immaculate, not something I have been getting in over 2 years,

Jan

Jul 24, 2026

Best 55 and older community I’ve ever lived come give it a shot. They got great tour guide fantastic place to live.

dale craighton

Jul 24, 2026

I’m so happy with Andres & TJ. They get the job done in a timely fashion.

Jul 22, 2026

I love my apartment the only thing that could be better is COX Cable. I have given up with the cable but the Wi Fi is great.

Teresa

Jul 18, 2026

Great weekend! ALREADY signed a lease. Everyone is very welcoming. Especially Kerrie.

Sharon

Jul 14, 2026

If you're seeking a tranquil, clean, welcoming community living experience for adults, stop right now. This is it. Do yourself a favor and don't look any further. You'll want to call Amberlin Arrowhead "home". *Everything* about this living experience is head and shoulders above the typical apartment complex. The grounds and facilities are clean and well-kept, including the community areas such as library, kitchen, entertainment area, and gym. The office and facilities staff are excellent: they're responsive, caring, and go the extra mile when needed. A particular shoutout to Zoe who is the best property management staff I've ever encountered! The apartments themselves are well laid out, with great flow and an amazing amount of storage. The energy of the whole complex is a huge step above any other apartment complex I've experienced. I knew I wanted to move in on my first visit. So will you.

Andrea Villa

Jul 6, 2026

The security is below standard. Main entrance is not securely locked after hours and on weekends. The side gate door by the mall boxes is constantly not working due to the lock not working. Guests and delivery people come in on the premises after hours walking around like they are lost and when tenants approach them to find out who they are visiting or if they’re dropping off a package most of the time they don’t have a name or telephone number to contact: which means they didn’t get authorization to enter the premises. Already, there have been many situations where someone was on the premises and after investigation, wasn’t supposed to be on the premises (it happens during business and after hours).

Silvia

Jul 6, 2026

Maintenance man was thorough and quick.

Jun 27, 2026

Andres is wonderful. He helped with clearing new water filter. Fixed garbage disposal quickly.

Jun 19, 2026

I love living here at Amberlin Arrowhead, and my annual resigning every year is a leading indicator of that. There are literally only two issues keeping me from giving 5 Stars and an Excellent review for everything here across the board. And those are: 1) I wish the Valet Trash Pick-up was optional and not mandatory. To save $25 a month, I can take out my own trash. 2) Someone in the apartment above me is very loud on the floor. I have not raised this as an issue with the office because I assume it is unavoidable and their may well be very little that can be done about it. I understand this is a retirement community and they may well be handicapped, needing something like a wheelchair, a walker or a rollator to get around. I will probably have come have a conversation with Erica, but I doubt there is much that will, or can, change. Curt

Curtis

Jun 19, 2026

Timely and efficient thank you😁

Jun 17, 2026

Very nice place to live. Quiet and peaceful.

Sandra

Jun 11, 2026

Awesome job!! Thanks so much for your professional demeanor and general great attitude. Thank you TJ for the same day service!

Rachelle

Jun 8, 2026

Andreas and TJ are always very professional. They work hard to satisfy the issue. I’m always pleased with their performance.🤩🤩🤩

Jun 6, 2026

I am easy-going and very appreciative of the maintenance crew at your facility

May 30, 2026

Our maintenance staff are knowledgeable and extremely helpful.

May 20, 2026

It's an interesting place to live. I feel safe and welcome even though I'm not real active because of disabilities. Being on the first floor gives me much more ability to enjoy where I am, especially when I can participate.

Shirley

May 15, 2026

I am confined to a wheelchair and scooter. when I do go out, it would be nice to have a door that I can automatically open

Carol

May 13, 2026

TJ is great... We are all lucky to have him in our complex!

May 8, 2026

Wonderful place to live! Caring staff and wonderful neighbors! Beautiful apartments! Very easy to maintain! Refreshing swimming pool! Two elevators! A lot of fun events scheduled!! A monthly events calendar!! This is the place you wanna move to if you're 55+ and active. Call and check it out you can come here and stay for a few days to see if you like it! Tell them Cheryl sent you!! 5/23/26

Cheryl Creed

May 3, 2026

The staff is so friendly. Very helpful when we walk through the property the maintenance men said hello residence were out and they were very friendly. The property was very clean. It seemed like home when I looked at the apartment.

Barbara

Apr 30, 2026

Kerrie is amazing, personable, great at her job and did an outstanding presentation! Erica is also extremely pleasant, helpful and welcoming.

Anita

Apr 25, 2026

I.love the community ! However, due to health issues, I may have to move in with family. I would highly recommend this resort style living complex to everyone!

Roberta

Apr 25, 2026

Beautiful

Theresa

Apr 24, 2026

The drainage throughout the property needs to be fixed. The grass in various areas is always flooded, the dog park is always flooded. These issues make it difficult to enjoy the property without getting excessively messy.

Raymond

Mar 25, 2026

Request completed timely with excellent staff.

Mar 18, 2026

Sales staff is outstanding. The grounds and building are beautiful. Apt is perfect size for me and the amenities will definitely improve my quality of life.

Linda

Mar 14, 2026

Rentcafe sucks.

Mar 8, 2026

Chris has alway attentive and helpful, and he appears to keep our needs present. We thank him for this.

Mar 7, 2026

In the almost 2 years that I’ve been here, Maintenance inside the facilities has gone downhill. While the carpeting is still getting vacuumed, which is nice, The elevators are disgusting. They need to be cleaned a lot more often.

Elizabeth

Mar 4, 2026

The staff is very friendly and they do an excellent job planning the events and they do well at decorating. I have been happy here and plan to renew my lease. However, I am not happy with the TV RECEPTION. My TV was having times when the sound would go down or start blaring. Sometimes the screen would go blank and sometimes it would go off. My son tried to fix it and Zoe and TJ also tried but couldn’t. My son bought me a new TV and it wouldn’t even come on so he took it back and bought another one. It comes on but has the same problems as the old one. Other residents are having the same problems. I don’t like paying $75.00 a month for the frustration and my old TV was probably okay. I feel like Cox should do something to fix this Problem. I don’t like to complain but there are a lot of people here who live alone like me and depend a lot on their TVs.

Loretta

Feb 27, 2026

Awesome service. Professional and timely. Guys did a great job. Disposal working great. Thank you!!

Feb 21, 2026

I had an amazing tour with Kerrie Hale yesterday..She was professional and gracious at the same time. The property is beautiful and fits my needs THank you Kerrie-I signed a lease and can't wait to move on:;

Mary Louise

Feb 16, 2026

Truly enjoyed the process of finding the perfect apartment for me. Kerri was so helpful and kind as we looked at several. Zoe was great at getting all the details of leasing, made it seamless. I appreciate how they both represented Amberlin just as it is. I’m thrilled to be part of the community and know they are only a call away for anything that comes up. I couldn’t more highly recommend the staff and community higher.

Jan

Feb 16, 2026

It has been my pleasure to meet Kerrie Hale, She has a great sense of community and I enjoy her friendship. Kerrie is a loyal employee and she loves her job. She always has a smile on her face.

Carole Santoro

Feb 14, 2026

One of the nicest places I've stayed at. Everybody is so friendly and amenities are very nice. Kerrie is very helpful and informative about everything

Dan Stone

Feb 14, 2026

It’s been a pleasure to have moved here into Amberlin Arrowhead at Glendale, AZ. Kerri Hale has made our move into our new apartment effortlessly. The staff have been friendly and very helpful! The common area are kept neat and clean.

Victoria Stone

Feb 14, 2026

Kerrie Hale (Sale Specialist) is a very helpful and friendly person. Kerrie is also very knowledgeable. If Kerri doesn’t know the information to give correctly. Then she’ll do some research to get the correct information. Kerri is a very approachable person as well.

Steven Stone

Feb 14, 2026

I submitted repair request as low priority. Got a response in minutes. Repair was completed in 2 1/2 hours. Excellent service.

Feb 14, 2026

Very friendly and took extra care moving some glass ware for me Thanks

Feb 14, 2026

I am sold! I moving to Amberlin Arrowhead and I am so happy and excited! Kerrie and Zoe are the best - so super friendly and knowledgeable with all the great qualities you hope to meet at the front office. I toured with our son and my sister and they happily gave me their seal of approval as well. I love my apartment, the activities, the ambiance, the people, the security and the location. Everyone makes you feel at home. Come see!

Francie Masel

Feb 4, 2026

Resolved problem. Difficulty was delay in completing. Request was urgent and easily resolved in a few minutes, but it took several days before maintenance came to unplug the toilet. I don’t know if problem was due to slowness in transmitting message or in maintenance’s response.

Jan 25, 2026

I would like a call before arriving because I have a dog

Jan 15, 2026

I am new to the community and have leased a former model apartment. Therefore, the appliances and utilities are new. The service tech hooked up my washer as requested, and also turned on the hot water in one of the sinks as well as provided me with some maintenance coaching on other topics. He was knowledgeable, prepared, friendly and respectful. Thank you.

Jan 12, 2026

I am proud of Andres and TJ, that they take cRe of us. They make me feel that they care, so thanks.

Jan 7, 2026

Letty is always working hard to keep our community clean. Sometimes going out of her way, because someone had accidentally spilled something 😁

ernest zamarripa

Jan 6, 2026

Lety is the best worker! She keeps the whole complex sparkling clean and takes so much pride in what she does. Everyone here loves and values her so much for the hard work and dedication she shows everyday!

lucy mata

Jan 6, 2026

This was regarding the fire pit, so I was not aware that it was actually repaired. I have not been out there in the evening to try it out.

Jan 2, 2026

Great facility for my grandma, they always make sure everything is kept up to date and treat their residents with a lot of care and respect, shout out to Andres who always goes out of his way to help out and fix any issues

Mario Moraga

Jan 1, 2026

Great timely service.

Dec 11, 2025

I submitted a concern at 0500 and did not hear from anyone until 1300. I felt I should have had a more prompt response.

Dec 11, 2025

Maintenance man was good

Dec 10, 2025

Simple request to change refrigerator filter. Easy to request. Quick response. Much appreciation!

Dec 6, 2025

This was the 3rd time my washer broke. It took 2 days to get it repaired.

Dec 3, 2025

Everything done was explained to me, so I completely understand what was being fixed. Andres and T.J. worked together in unity, like a well oiled machine.

Nov 7, 2025

Quick, thorough, very professional

Nov 7, 2025

Always pleasant and friendly

Oct 29, 2025

Overall, there are many things to like about Amberlin—the staff, most of all! I appreciate the elevators and the indoor maintenance. I would appreciate attention to the broken security door south of the mailboxes and the parking lot lighting being attended to. I feel badly for the people who have dogs when the dog park is flooded, but it also becomes a pest control problem for everyone when it goes on and on unattended. There is a lot to appreciate here.

Mary

Oct 18, 2025

As a new resident, it took a whike for me to figure out what to do. I had made a phone call on Fri but realized , on Mon, the request is to be submitted via digital web site.

Oct 9, 2025

Fantastic place to live, they have wonderful staff and great amenities

Robert Smith

Sep 17, 2025

Amberlin Arrowhead is a great community! There is always an activity or event planned that is sure to spark your interest. It's been very welcoming from the office staff to the maintenance staff! I've enjoyed meeting my new neighbors and making new friends. Happy to say, I'm glad I call Amberlin Arrowhead home!

Candace Taylor

Sep 4, 2025

I have filled out this form to let you know my satisfaction with living here. It was my understanding from Alicia that I was signing up for a 2-year lease to take advantage of my rental amount remaining the same for that length of time. Is that still true?-

Mary

Sep 2, 2025

It’s a beautiful community filled with so many fun monthly events. Erika and Zoe truly build community here and make us all feel like we are at home.

Carla Ward

Aug 18, 2025

I absolutely love living here! Zoe & Erika are the best, they always are willing to drop everything to see who needs help and just to make time for everyone who lives here. They are why everyone who lives here can confident say we are a community!

Mary Trapp

Aug 18, 2025

Appliance replaced and my peace of mind restored. Very thankful for Andrea's outstanding service.

Aug 16, 2025

I think allowing dogs of all sizes to be kept in apartments above the ground floor diminishes the complex as some of these animals are huge and could be seen as a potention source of inconveniece and danger to others as many of the seniors living here can easily knocked off our feet.

Tom

Aug 12, 2025

the exterior doors could be a problem for me because i am a very weak person due to muscle loss. wish the doors would slide open even if by manual.

WILLIAM

Aug 12, 2025

Amberlin is everything I wanted and then some. It is a true community, the residents are warm and welcoming. The staff is friendly and supportive. Best decision I’ve made for myself. Love it at Amberlin 🥰

Aug 8, 2025

As long as my rent stays the same, I will be totally happy to stay here. I love the fourth floor and the balcony. The ladies in the front office are courteous and helpful

Clarence

Aug 6, 2025

Completed quickly and thoroughly

Jul 23, 2025

My lease isn’t almost up, I signed a two year lease!

Mary

Jul 17, 2025

It took 3 days to get washer replaced.

Jul 12, 2025

I

Jul 9, 2025

Excellent work

Jul 3, 2025

I submitted a request for a new filter for my refrigerator and it had been 24 hours since I submitted it. I never know what the normal timeframe is to come and fix things but I did call the next day and they came right away when I called.

Jun 26, 2025

I would be interested in exploring other unit options such as size and location.

Rebecca

Jun 20, 2025

So far we have enjoyed making this our home.

Daniel

Jun 16, 2025

Nothing to add, other than I appreciate the staff here at Amberlin Arrowhead. Christian is one of our maintenance and he was very personable and helpful as he always is.

Jun 11, 2025

I would like a note to be left, that the request was completed.

Jun 11, 2025

Justin was amazing!

Diane

Jun 10, 2025

Maintence are very professional and efficient Thank You

Jun 8, 2025

Ice maker just like new. Great service. Thank you!!

Jun 6, 2025

I really like my apartment. I think the rent is a little steep. I've made some good friends here. I am concerned about the yard upkeep. There is a dead tree near the elevator door by the dog park that is an eyesore. And sometimes trash tangles in bushes and might be there for days before it is removed. The maintenance of the dog park has improved. Staff is great! I understand sometimes rules are broken, life happens, but I am curious, is a resident notified they have violated a rule before a 10 day notice is issued? The 10 day notice seems a little harsh and can really be an upsetting time for an older person, just trying to get through life. I understand there are a lot of younger people here, but the older ones can sometimes take criticism as personal and they can feel like people want them out of the community. The process seems a little like he said she said, and just maybe sometimes it is a direct slam at a person they don't like just to be mean and vengeful. Some people will appear to be helping but the

Tanya

Jun 5, 2025

I like the pool classes and the fun events that are always planned. The office staff is nice and I have enjoyed the friends I have made since living here.

mary beth gezzer

Jun 2, 2025

Zoe & Erika are the best! They are so helpful, compassionate, & even gave me a popsicle. I recommend everyone comes to live here if you want the feeling of home.

Sam Gibson

Jun 2, 2025

The Greatest problem for seniors today is we are forced to live beyond our means by landlords and their desire to gain wealth quickly!!! The price is not only a difficulty, but the Demand of Income requirements is totally out of control and impossible especially for Senior Widows whose social security income doesn't begin to qualify us... My understanding was that a senior property was developed for the sake of senior incomes, giving back dignity to them for their inability to live life as we once did when we were able to work and provide a good income for life's costs. Today, that seems to be a thing of the past, it is no longer respected by landlords!! I'm trying very hard to find the reasoning for senior properties if costs are equal to the younger in age, with sufficient income!!! Would I enjoy living at your property?? ABSOLUTELY!!! BUT HOW!!! I would rather not so many amenities and afford to live there... After all, which is more important to an old person??? Play or a roof over our heads and not be ho

Linda

Jun 2, 2025

Wonderful complex and staff! My grandparents were looking for a new apartment, and the leasing staff made sure to go over all of their questions, and made it so easy to find them their perfect apartment! The manager, Erika, went above and beyond to make my grandparents feel confident in their decision! The ammenities are also fantastic, and the community is welcoming and social! Highly recommend Amberlin!

Stephanie Qualman

Jan 16, 2025

Excellent 55+ apartments. Brand new! Grounds and clubhouse are beautiful. Very dog friendly. Office staff is very friendly and helpful. Erika in the office is the best ever.

Warren Coover (Bud)

Jan 16, 2025

I've been a resident for just over two months and all is well. I had requested prior to moving into the complex that the billiard/pool table and the large card table that share a room be adjusted inside the room so that both can be utilized at the same time. I was told that it would be done by the time I moved in. To be fair, I am aware that there was a change in management shortly after my arrival. I did request again that the move be taken care of. Recently a new manager/ asst. manager arrived.. her name is Erika Shammas... Since I was unable to be on the billiard table while the other card table was in use I asked her if she could get this done....AMAZING by noon the next day both tables were moved and can be used at the same time. Erika is a customer/tenant pleaser and has been referred to as the "go to gal" by several of the tenants. If only you could duplicate her.! Tom Carbone

Tom Carbone

Jan 14, 2025

I enjoyed my tour very much! She was wonderful. My problem is walking and getting around. I need somewhere close to the mail and parking and a place for my dog.

Carol

Jan 9, 2025

I just moved a 93 year old family friend from a regular apartment to Amberlin Arrowhead, and the difference is striking. Other than being brand new which is nice, it is actually a reasonably priced apartment complex actually MADE for seniors, as opposed to a standard apartment that HAPPENS to be 55 and over. For example: 1. Walk in showers so there are no tripping hazards stepping out of a combo shower/bath. 2. The entire grounds and hallways are designed to minimize hazards and make mobility easier. My friend can walk the entire perimeter, and has even been walking to the nearby shopping centers! She had no such option at her previous place. 3. I don't know if the apartments are fully ADA-compliant, but they do have very wide spaces in the kitchen and bath, unlike a standard apartment. 4. The grounds are immaculate, and with my friend having a north facing unit on the third floor, she has an amazing patio and views of the mountains. In her previous place, she had to be on the ground floor because there were

Wayne Turner

Jan 3, 2025

The apartment and setting extremely satisfying.

Eric

Dec 27, 2024

Christian was very polite and completed my request. I was very pleased. Great job

Dec 12, 2024

Andre is always polite and willing to listen..He does a great job! Roberta Leahy

Dec 5, 2024

Alicia was warm, welcoming, & informative as she showed me around the property amenities and through the apartment I was looking for and a model of another floor plan. This was the first time I visited the property and Alicia made it a very positive experience. Thank you.

Judy

Nov 25, 2024

We have an AMAZING maintenance team! They are timely with repairs and very helpful and respectful! Not your typical apartment maintenance!

Sep 29, 2024